GAME DAY BONUS: every treadmill comes with a two-year limited warranty

RETURN POLICY

Cancellation

We accept order cancellation before the product is shipped or produced. We cannot cancel the order if the product is already shipped out. 

Returns 

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. The cost of return shipping is to be borne by the customer. 

Refunds

Once your return is received and inspected, we will email you a notification of receipt within 2 workdays. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 workdays.

Late or missing refunds

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at global@katvr.com.

Please contact our Customer service at global@katvr.com to get the return address.

Country Address
USA 1251 S Rockefeller ave unit B, Ontario CA 91761
European Union os. Przemyslowe 9a/2 69-100 Slubice,Poland
To: online seller 2271
CA Address: Unit C, 2360 Cornwall Rd, Oakville, ON ,L6J 7T9 Canada